Last updated: March 2026
This policy describes when and how refunds are available for payments made on RevvedUp. Our goal is to be fair to both advertisers and to the platform. If you have questions, please contact us.
Monthly subscription fees (Pro Enthusiast, Organisation) are charged at the start of each billing cycle. We do not offer pro-rata refunds for partially used subscription periods.
You may cancel your subscription at any time from Account Settings. Cancellation takes effect immediately — you will not be charged again but no refund will be issued for the current month. Your account will revert to the free plan immediately upon cancellation.
If you believe you were charged in error (e.g. after a cancellation you confirmed), please contact us within 14 days of the charge and we will investigate and issue a full refund if the charge was incorrect.
Hero Takeover campaigns may be cancelled and refunded under the following conditions:
| When you cancel | Refund |
|---|---|
| More than 7 days before campaign start date | Full refund |
| 3–7 days before campaign start date | 50% refund |
| Less than 3 days before campaign start date | No refund |
| After campaign has started | No refund |
Calendar Spot bookings may be cancelled and refunded as follows:
| When you cancel | Refund |
|---|---|
| More than 48 hours before the first booked date | Full refund |
| Less than 48 hours before or after campaign has started | No refund |
Event Boost payments are non-refundable once the boost has been applied to your event listing. If your payment was processed but the boost was not applied due to a technical error on our end, please contact us immediately and we will either apply the boost or issue a full refund.
If you were charged due to a technical error on our platform (e.g. duplicate charges, charges for features that did not function as described), you are entitled to a full refund. Please contact us within 30 days of the charge with details of the issue.
Nothing in this Refund Policy limits any rights you may have under the Australian Consumer Law (ACL). If a service has a major failure, you may be entitled to a refund under the ACL regardless of this policy. For ACL-related enquiries, please contact us.
To request a refund:
If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us directly first — we will work to resolve any legitimate issue promptly.